1. Do you donate money to Save the Elephants?
Yes, absolutely. We donate 5% of our profits to this amazing organization.
2. What I have to do if I haven't received my order or there is a problem with it?
Please, contact us through the form on our website which can be found when you click on "Contact Us" button from the menu. We would be really happy to help you resolve this issue. And, please, NEVER OPEN A DISPUTE IN PAYPAL before you contact us. This is hurting our business really much and we are sure that you don't want this. We are absolutely open to refund your money if there is a problem which we can resolve. Just contact us and you will be surprised how many things we can do for you.
3. Is it safe to mail jewelry?
Yes it is absolutely safe, because we know how to package our jewelries.
4. How can I be sure that you won't take my money without delivering the product?
In order to make things SAFER for you we have started working with PayPal and because of that you have 100% Buyer Protection from them. Of course, we are here to stay and we want you to be happy that’s why we are giving you 100% money back guarantee too. And if you have any doubts about your order, just write to our email, but wait at least 30 days before that. Sometimes it takes more time for delivery.
5. How long does it take to get my order?
It can be delivered in up to 3-4 weeks, but sometimes it takes about 20 business days. We understand that this is a lot of time, but this is the only way to give you the cheapest prices for now; although, we are in the process of shortening the delivery time.
6. Can I take a shower with my jewelries?
Absolutely NOT. No matter if it is made by silver or alloy, you should NOT take a shower with your jewelries or go in the bathroom with them. This is valid for all jewelries, even those which are not bought from us.
7. If I’ve paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped a incorrect item or the item has a defect. Returns are accepted up to 30 days from the shipping date.
8. Where are my items coming from?
Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, China and United Kingdom.
9. Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
10. Can I cancel my order after I have already made it?
Yes, you can in the first 24 hours after you have made it. After that you cannot do this
11. Do you ship in Saturday and Sundays?
We would be happy to do this, but our shipping provider doesn't work during the weekend. So there might be 2 days delay of your orders if you make them on Saturday or Sunday.
12. Do you answer your support emails every day?
We give our best to serve you, but we are not available every weekend.
13. What is your return policy?
- You can return or exchange any merchandise for up to 30 days after the delivery date.
- Returns made after 30 days of the delivery date will be refunded via an emailed store credit. We can only accept returns for store credit for up to 90 days after the delivery date.
- Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. We are also unable to accept items for return or exchange that have any strong lingering odors.
- Exchanges can only be made for items of equal or lesser value.
- Clearance and sale items are final sale and cannot be returned or exchanged, even within the 30 day period.
- Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
Returns that show any type of signs of wear, damage, scents, or alterations will not be accepted and will be sent back to the customer.
14. I received an incorrect item. What should I do?
If you received an incorrect item please email us at firstname.lastname@example.org and we will provide you with a new product or give you a special discount code. But attach some photos of the wrong item with your email.
15. I received a damaged item. What should I do?
If you've received damaged or defective product, please email a photograph of the damaged item to email@example.com along with your order number and we would be happy to begin the exchange process. Keep in mind that damaged or defective products can only be exchanged for up to 30 days after the delivery date.
Thank you for being our visitor!